Why Gift-Giving Is More Than Just a Transaction

The Science Behind Meaningful Presents

Have you ever wondered why we feel such deep emotions when giving or receiving the perfect gift? We feel deflated if we give a gift that we clearly see is just not right, and the joy when we know it is exactly the right gift to show the depth of the relationship you have with that person. That is because It’s not just about the item itself – it’s about the powerful human connections we create through thoughtful gift-giving.

Research from Yale’s Center for Customer Insights reveals why gifts matter so much in our relationships. As social beings, we use gifts to strengthen bonds and express our understanding of others. It’s a language of love and appreciation that transcends mere material value.

But here’s what makes gift-giving truly special: it’s one of the few occasions where we actively try to step into someone else’s shoes. When we choose a gift, we’re attempting to bridge the gap between our perspective and theirs. Yale researchers Baskin and Novemsky found that this psychological dance between giver and receiver creates a unique dynamic that shapes our entire gift-giving experience.

Interestingly, the most meaningful gifts aren’t always the most expensive or elaborate ones. Studies show that receivers often prefer practical, thoughtful gifts that demonstrate real understanding over flashy alternatives. It’s about showing that we truly “get” the other person – their needs, preferences, and daily life.

The magic of gifts extends beyond the moment of exchange. Experience gifts serve as lasting reminders of our connections, creating what researchers call “memory markers” in our relationships. Every time someone recalls  your gift, they’re reminded of your relationship and the thought you put into choosing it.

Think about the last time you received a perfectly chosen gift. Remember that warm glow of feeling understood and appreciated? That’s the true power of gifting – it creates moments of genuine human connection in our increasingly digital world.

Whether you’re choosing gifts for employees, clients, or loved ones, remember that the most impactful gifts aren’t necessarily the most expensive ones. They’re the ones that say, “I understand you, I value you, and I’ve taken the time to show it.”

In a world where authentic connections are increasingly precious, thoughtful gift-giving remains one of our most powerful tools for building and strengthening relationships. It’s not just about the gift – it’s about the message it carries and the bonds it helps create.

[Reference: Yale School of Management, “A Behavioral Scientist’s Guide to Gift-Giving,” 2022]

Reference: Gifts under $99

BRG Experience Operator: Glaze Galleria

Shaping Success: How a Small Pottery Studio Built Community and Thrived with Big Red Group

In the heart of Drummoyne, Sydney, nestled among bustling shops and cozy cafes, lies a gem of creativity: Glaze Galleria. Opened in 2021, this pottery studio began as a simple dream – a way to bring people together, share the joy of clay, and build a community around the art of pottery.

For Bruna, the founder of Glaze Galleria, pottery started as a personal passion – a hobby she practiced at home. “I began in my garage,” she recalls. “But I wanted to do more. I thought, if I open my own studio, I can create a space for classes, work on my own pieces, and still get to play with clay.”

The leap from hobbyist to business owner didn’t happen overnight. Bruna spent weekends at local markets, selling her handmade ceramics. Customers frequently asked the same question: “When are you going to offer pottery classes?” The question stuck. Bruna decided to stop wondering and start planning. Armed with a kiln, a small but inviting space, and a lot of determination, Glaze Galleria officially opened its doors in May 2021.

At Glaze Galleria, pottery isn’t just about making something beautiful – it’s about creating connections. The studio offers a variety of experiences, from beginner wheel throwing classes to custom ceramic workshops. For Bruna, the joy of pottery lies in watching people discover the art of working with clay.

But like many small businesses, the early days weren’t without challenges. Demand was unpredictable – some weeks were packed, while others were quiet. Balancing bookings, managing schedules, and maintaining steady revenue was a constant juggling act.

A couple of years into running her studio, Bruna started looking for ways to smooth out the ups and downs. That’s when she remembered RedBalloon by Big Red Group, a platform she’d heard about before. “It felt like the right time to give it a try,” she explains.

What attracted her was the low-risk model. “I liked that I only paid when someone booked – it was very attractive to me,” Bruna says. Partnering with Big Red Group’s RedBalloon was transformative. By partnering with a platfrom that specialises in gifting experiences, Glaze Galleria reached an entirely new market.

“It’s been amazing to see my pottery classes being gifted to people,” Bruna shares. “It brings in customers who might not have found me otherwise.”

RedBalloon helped Glaze Galleria connect with people who might not have found the studio otherwise. “It’s opened up a whole new audience for me,” Bruna shares. “What’s great is that those customers often come back for another course – or even become regulars. It’s such a great way to bring people through the door without spending a lot on advertising that might not work.”

What stood out most to Bruna was how Big Red Group goes beyond simply selling her experiences. “In a recent meeting with my Market Manager Amy Vickers, she mentioned Big Red Group has a new eCom Solution that can help grow my direct bookings,” Bruna recalls. “The fact that they’re leaders in the market means they have expertise across different areas that can really support my business. It’s not just about listing my experiences – they have tools and knowledge that help me grow in other ways too.”

This holistic approach, combined with RedBalloon’s reach, has been a game-changer for Glaze Galleria, helping the studio thrive in ways Bruna hadn’t expected.

Beyond the successful growth in bookings, partnering with Big Red Group offers long-term growth opportunities that extend far beyond just listing on the platform. The team’s deep industry knowledge and extensive network provide suppliers with the resources they need to scale. With access to Big Red Groups massive, engaged audience and targeted marketing strategies, businesses are not just getting short-term visibility – they’re positioning themselves for sustained success.

By leveraging Big Red Group’s innovative tools and cross-channel marketing expertise, partners can tap into a powerful combination of reach and personalised support, ensuring that their business continues to flourish long after their initial listing.

With a steady stream of bookings and an ever-growing community of pottery lovers, Glaze Galleria is thriving. “It’s given me the freedom to focus on what I love – teaching pottery and creating new experiences for people,” Bruna says.

For other small businesses considering a partnership with RedBalloon, Bruna keeps it simple: “Give it a go. You have nothing to lose, and the potential to reach people you wouldn’t have otherwise is huge.” From a home hobby to a thriving studio, Glaze Galleria’s journey is a testament to the power of passion, community, and finding the right support to grow!

If you’re an experience operator ready to expand your reach, connect with new customers, and unlock exciting growth opportunities, start a conversation with us today. Let’s explore how Big Red Group can help your business thrive, just like it did for Glaze Galleria.

New Big Red Group report finds Australia’s tourism and experiences industry ‘resilient and recovering’ despite economic challenges

The new ‘Seasonal Experiences Index’ offers optimism for domestic and international tourism industry despite ongoing challenges

September 02 2024: As we welcome the arrival of spring, we’ve taken the opportunity to reflect on the performance of the tourism sector during the autumn and winter months.

Launched today, the Seasonal Experiences Index: Autumn/Winter 2024 report from Big Red Group found that Australians are continuing to invest in domestic tourism experiences, with average basket size up 5.7% year-on-year. 

The report, which analyses booking data from experiences taken between September and January, has revealed that post-pandemic recovery, ‘revenge travel’ and government-backed stimulus projects helped deliver a bumper year for the industry in 2022 – and it’s been hard for many operators to match this pace in 2023.

There’s been strong returns from international markets too, with data pointing to 89.1% growth in bookings this season – and an incredible 337.6% year-on-year growth for 2024 to date.

Key takeaways from the report include: 

  • Strong rebound for inbound: Fastest-growing markets for experiences this year include China, Taiwan, Singapore, India and Korea – as Japan remains slow to restart – and they’re all over cruises, hot air balloons and jet boats
  • FNQ favourites enjoy a comeback: Positive signs of growth Cairns (+13.1%) and Port Douglas (+47.6%), after summer storms and cyclones tore through the region
  • Garden State gains: Australia’s second-largest tourism market, Victoria, defies the national trend to deliver marginal 0.4% growth in bookings year-on-year, whilst South Australia, New South Wales and Northern Territory lag further behind. 
  • No South Whales: While Queensland has enjoyed some of its best whale watching numbers in decades, with bookings up 18.7%, an unprecedented number of weather-related cancellations have cut bookings in New South Wales by a fifth (-20.6%)
  • Gold-standard demand: There’s been a 163% increase in bookings for white water rafting experiences in July and August as Australia’s own Jess Fox enjoyed double gold success
  • Regional tourism wins: There’s cause for celebration in outer-city locations, as Young (+30.7%), Coffs Harbour (+52.4%) and Orange, (+116.7%) contribute towards regional NSW’s ‘most popular domestic travel destination’ win, whilst Aussies flock to Queensland’s northern outback (+314.7%) and Western Australia’s Kimberley region (+6.8%).

Commenting on the report, David Anderson, CEO & Co-Founder at Big Red Group, said:

“With the nation hit by unpredictable weather and ongoing economic uncertainty – including the collapse of not one, but potentially two regional airlines – it’s promising to see a resilient spirit in Australia’s tourism and experiences industry. 

“With inbound tourism on the rebound and Australians continuing to invest in travel and experiences – it’s clear that domestic and international visitors are still eager as ever to try out new experiences and make the most of all the great activities Australia has to offer – whether that’s unique wildlife encounters with Tasmanian Devils, winding down with wellness experiences in Victoria or getting onto and into the water in Far North Queensland. 

“With over 500,000 experiences booked so far this season, we can see that visitors to our shores are committed to creating memorable moments, showing a strong preference for ‘stories over stuff’. This trend promises to continue as the industry navigates its path to recovery, and we look forward to seeing what the next few months and peak summer season will bring.”
To read the ‘Seasonal Experiences Index: Autumn/Winter 2024’ report, click here.

Big Red Group completes acquisition of joint venture to solidify support of North Queensland tourism industry

Big Red Group completes acquisition of all shares in Experience Oz North Queensland from co-owner Destination Cairns Marketing

3 April 2024: Big Red Group, Australia and New Zealand’s largest experience marketplace, has completed the acquisition of a joint venture previously held with Destination Cairns Marketing (DCM).

The company has acquired DCM’s 50% share by mutual agreement, following two years of collaboration. 

The move reaffirms Big Red Group’s commitment to supporting local businesses and the Cairns & Great Barrier Reef Region – in addition to providing unparalleled experiences to domestic and international customers.

Under the new structure, Destination Cairns Marketing will retain ownership and management of its tour desk operations in North Queensland, with General Manager Greg Ferguson continuing to lead these operations. 

The Local Agent management team will also remain intact, with Sam Ferguson taking up a new role as General Manager at Local Agent North Queensland, while Deborah Dominick will carry on her role as Business Development Manager. 

In addition, the appointment of Georgie Saddler in the newly created role of  Market Manager for North Queensland will help to bolster Big Red Group’s presence in the region for the mutual benefit of all industry partners.

David Anderson, CEO of Big Red Group, said:

With a series of both economic and extreme weather challenges, we know it’s been a particularly hard few years for experience operators in North Queensland. However, this acquisition has been two years in the making – and it underscores our belief in the boundless potential of NQ as a tourist destination. 

“We remain extremely committed to investing in the Cairns & Great Barrier Reef Region, fostering industry growth and supporting local experience operators. We’re excited about the opportunities that lie ahead and look forward to creating unforgettable experiences for tourists in NQ.”

Sam Ferguson, General Manager of Local Agent North Queensland said:

“This acquisition represents a significant milestone for Big Red Group – and I’m delighted to have taken up the role of GM for Local Agent North Queensland. We’ve been working together for some time now – and this feels like the next logical step as we continue to support the recovery and growth of this remarkable region.”

The acquisition comes hot on the heels of Big Red Group’s partnership with the Australian and Queensland governments for the ‘Tropical Dollars’ tourism recovery initiative, developed to pump much-needed funds back into the region’s visitor economy.

Pictured: David Anderson (L) and Sam Ferguson (R)

Big Red Group partners with Go Ballooning

Go Ballooning to launch a new wheelchair-accessible experience

Big Red Group has entered into partnership with Gold Coast-based Go Ballooning to launch a new wheelchair-accessible experience.

Go Ballooning have procured a newly designed balloon basket where a special doorway provides easy access for those of all abilities and mobility to enjoy a Balloon flight. However, unfortunately the challenges don’t end at the balloon basket. Because Hot Air Balloons often land in muddy fields, access can be difficult to achieve for those with restricted mobility.  

To help overcome this hurdle, Big Red Group purchased a large wheelchair-accessible 4WD bus to transport customers to and from their balloon flights. This one-of-a-kind vehicle will help level the playing field and provide a dignified and seamless way for wheelchair users and those with restricted mobility to discover the exhilarating joy of Hot Air Ballooning.  

Head of Supply, Stephen Blake comments “Hot Air Ballooning is a joyous experience, and we want to make it available to all. Big Red Group is delighted to assist Go Ballooning to increase accessibility to their flights, whilst growing their overall capacity to cater for the growing demand in the Ballooning category” 

Go Ballooning CEO Murray Blyth adds “I have been in the Hot Air Ballooning industry since 2001 and our new Big Red Group 4×4 bus is going to be a total game changer. I am constantly reminding our amazing team that we are not just in the ‘Hot Air Balloon Industry’ we are in the ‘Memory Making Industry.’ We are now going to be able to help so many more people with accessibility issues create an amazing once in a lifetime memory. Thanks to everyone in the BRG team that helped make this happen!”